At Tiesta, we try to make sure that every shoe that leaves our facility is well crafted, neatly packed and smoothly delivered to our customers. However, for some reason, you receive a damage/defective piece, you can easily return them by sending an email to firstname.lastname@example.org within 15 days of delivery. The shoe should be in unworn condition and neatly packed. We shall send a replacement to you once we receive the original pair at our warehouse.
If the shoe that you ordered does not fit, you can return them to us within 15 days of delivery in unworn condition. Please get in touch with us at email@example.com and inform us about the size issue. We will rectify the issue and send you the new replacement upon receiving the original pair.
In case if you would like to cancel your order, please inform us within 24 hours of the order placed.
We will refund the amount to you as store credit to your account. You can use those credits to make a future purchase on TIESTA. We do not offer money back as every TIESTA pair is specifically made for our customer with all the love and sweat involved. We only offer exchanges in the similar style
Please send your shoes to our below address,
Tiesta Women Accessories Pvt Ltd,
Unit 301, Parvati Premises
Sunmill Compound, Senapati Bapat Marg,
You will have to bear the one-way return postage